Through a mirror, darkly

Greg Wyatt • August 1, 2024

Last week I wrote one in a series of posts for jobseekers on LinkedIn.

I try to pull the curtain back on recruitment to show the work of an independent recruiter like me. Feedback is generally that they help demystify our roles, and manage expectations of people looking for work.

It was a minor post that exploded in a major way, for me, with the most divided responses I’ve experienced as a niche writer on social media.

(Engagement was pretty weird too, with 1,000 likes and 500 comments, something I’ve experienced a few times; 3 million views, on the other hand, is my most-read post full stop)

Around half of the comments were complimentary, mainly from people who have or have had hiring authority.

Whereas the remainder was anything but:

“cold and calculating”

“disgusting”

“dismissive”

“condescending”

“this isn’t the flex you think it is”

“your judgement is clearly no good”

“why can’t you give people a chance”

“your boss would be disgusted with you”

“I hope you meet your applicants in a pub and they punch your lights out”

And so on.

Plus a couple of worrisome comments that led me to blocking them.


You be the judge - here’s the post in its unadorned ‘glory’:

I've just spent an hour rejecting 150 applications, some of which dated back a month.

These applications were clearly unsuitable, having reviewed their CV a couple of times, earlier on, and which did not meet the minimum viable criteria I describe in my adverts - the minimum needed to be successful in a role.

Truthfully, I've let these slip, over the past couple of weeks, due to a combination of being busy and having a virus that's been hard to shake off.

But it fails my commitment to replying to every application within three days, so I'll need to up my game.

'Unsuitable' relates to reasons such as having no valid work permit when one is needed or, for example, being an inexperienced retail assistant for a Head of Sales role. Sometimes it's less clear-cut when suitable experience isn't shown against a pool of suitable candidates.

I invite these applications to reply if they disagree with my decision, because I know CVs don't always tell the full story, but it's rare to hear back in this way.

I also give them a link to my articles on navigating the modern UK jobs market, which may help improve their odds, particularly if they are relying on a wing and a prayer approach.

Every other application that exceeds this threshold either gets a call or, if I'm unsure to their candidacy, a message asking for further clarification.

It's common in recruitment that applications will never receive an answer, so while it might be time-consuming, reciprocating an applicant's level of care and investment is my minimum.

Just sharing this to show what goes on behind the scenes.

A link if you’re interested in reading the comments too: clickbait.


Truthfully my reaction to these comments initially was one of alarm.

However, I quickly saw it for what it was, which was confirmed by asking a couple of people I know to be honest with me what they thought (who have also been job seekers at one time).

It’s an example of candidate resentment in action.


If you’re unfamiliar with the term, here is my article on it: more clickbait.


Candidate resentment is the notion that the past experiences people have of recruitment inform how they react to new experiences.

One example is how anyone who has ever received a low-ball offer, off the back of an advert that has £competitive salary, will assume all such statements will lead to a lowball.

Which means they may not apply to the advert of yours that states £competitive salary for fair reason, even if you are a top whack payer.


The responses to my post were from job seekers in the worst recruitment climate I’ve experienced.

A combination of a high number of (often excellently qualified) job seekers x few vacancies x overburdened hiring processes (especially where those employers have laid off TA folk) x systemic issues in recruitment.

One of those systemic issues being the ability to automatically apply to adverts you haven’t read through tools like LazyApply. 5,000 applications overnight!

As well as a population that doesn’t know what’s involved in recruitment, and reliant on the information they have access to, often from people who also don’t have recruitment experience.


A perception we can only influence through providing clear information (which I attempted to do here), acting with good intention, and creating good experiences that counter the expectation of people in bad situations.


The problem is though, rather than work closer with job seekers, we often respond in kind -

either combatively “you’ve never recruited, so how would you know”

or without empathy for the experiences of job seekers “I’ve been ghosted by 12 candidates this week”-style posts.

The point of this series, which this is the 12th part of, is to show how the experiences of jobseekers reflect our experiences as recruiters.

And how what we put into recruitment is reciprocated by what the population of jobseekers and candidates do.

How can we bridge the gap so that we are all on the same side, rather than them vs us?

After all, we want to fill jobs with the right people, and the best way to ensure that is to give everyone a consistently good experience.


I’m not perfect - I understand exactly how that post came across to people pissed off with recruitment, and I accept there are some conversations that can’t be had constructively.

You’ll see from my post I’ve tried to reply neutrally and with logic and evidence. Because I see this post as an opportunity to help, even if it may come across to some as condescending and cold.

Would I write something in a similar vein again? Yes, of course, because I believe they help, and I’ll accept a minor price for it.


I think there are a number of lessons we can take from candidate resentment that serve to improve outcomes we want, while giving everyone a better experience.

I’ve written about these in the first 11 parts, which you can read here:

‘Enjoy!’


Everything else aside, these viral posts are very time consuming, and often start the wrong conversations - I definitely don’t recommend aiming for them!

Thanks for reading.

Regards,

Greg

By Greg Wyatt August 18, 2026
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By Greg Wyatt August 11, 2026
What follows is Chapter 49 in A Career Breakdown Kit (Summer 2026) . It's like many other chapters in that I've tried to make it stand alone, yet it's deeply connected to the rest of the book. For example, if you accept your job search is equivalent to launching a product to market - where you are the product and your next employer the buyer - then a sensible strategy is also equivalent. You execute an appropriate multichannel sales and marketing plan, where you focus on the steps in your control, with considered action and follow up. An interview process is an ongoing negotiation, with each interview equivalent to a consultative sales meeting. And like any good sales professional, you know that the steps preceding, the steps in-between, and the steps after all have a part to play. In my last three offers these have all been contributing factors: The relationship nurtured by the hiring manager led to their new employee hitting the ground running The private information withheld by the candidate that led to an offer rescinded because she could never have fulfilled the role in the first place The enthusiasm shown by a candidate in post interview communications tipped a decision in their favour Recruitment is risk, filled with bias - that doesn't mean you can't make that work for you. 49 - After the interview In a tough job search, getting to an interview can feel a real achievement. If you’ve been accountable in your applications, only going for roles where you are a strong fit, these are tangible opportunities to secure employment. The interview itself isn’t the be-all and end-all. It’s better to see them as the start of a conversation, one that’s only complete when you either have an acceptable employment contract in your hand, or if it’s an unequivocal no. Continuing this conversation in the right way, and in ways other candidates may not think to, can bring hoped for and unexpected gains. A few weeks back I filled a vacancy which had a strong shortlist. The final three were all employable, and the company would have taken all three had they been able to. The second choice candidate was disappointed and took it well, responding professionally. I worked hard to give all three a good experience with regular updates and constructive feedback. I too was genuinely disappointed for the ‘unsuccessful’ candidates. Two weeks after accepting the offer and returning the signed contract, the first-choice candidate withdrew. She’d received a significantly improved offer having been headhunted. Within two hours of passing the news on to the hiring team, the 2nd choice candidate was offered the role and accepted. How she had responded to her initial disappointment was a key element in this offer being put forward. The same was true of her experience with us in her decision to accept the offer. In many ways an interview is like a sales meeting. One party pitches their offering which might be customised against the questions asked. The other party makes a decision on whether and how to proceed. In an interview both the candidate and employer act as both seller and buyer. As a job seeker you get the final say on whether you say yes, no or something in between. Your decision is influenced by factors you may not divulge to the employer, such as an unexpected intervention (illness, accident, family), personal circumstances or other offers that may come up. It’s the same for the employer. They may have a hierarchy of decision-making, changes in the business and changes outside of the business - many things that can influence an interview decision or time frame, different from what was initially agreed. In sales we know that a deal isn’t agreed upon until the invoice is paid. Even if there is an initial ‘yes’ in a meeting we follow up suitably. Follow-up email to confirm details of the conversation and next steps. Thank you for your time Follow up at the appropriate time to check progress If it’s ‘no right now’, follow up over time to build a relationship until they are ready to buy If it’s ‘no answer’, find appropriate reasons to follow up, ending in a breakup email What this actually looks relates to what their sales (hiring) process is, playing to their rules and breaking those same rules in an appropriate way. In the UK, 61% of private sector employers are SMEs, whereas the vast majority of money is in the corporate space. The differentiator in recruitment is that the more corporate you get, the more transactional and matrix-led recruitment often becomes. Some of the rules of the game will be different. This illustrates how and why things are different depending on the context. Public sector, charities, geography, bias, habit, strategy - these all affect the rules of what appear similar processes from the outside. It’s important not to be cynical or come across as coercive. Respect the process and any rules you learn about. Thank you notes Most of the employers I partner with are interested in candidate feedback and interest post-interview - to help them reach their decision for the right reason. Were you applying directly, their interest in your view would be the same. A naturally written thank you note sent appropriately should not work against you. It might work for you and it’s a situation where someone’s bias can be a benefit. ‘Dear Greg, I wanted to thank you for your time today and the opportunity to interview at ABC Corp. It was a pleasure to meet you and Gary and helpful to understand more about your role and environment. I remain keen and would be delighted to return for the next stage. You mentioned you’ll make a decision by the end of next week and I look forward to hearing from you. Do let me know if I can help with anything - my number is …. Kind regards,’ It’s an opportunity to build on or mitigate inconclusive points in an interview if there’s an example you neglected to share or if you didn’t convey information in the right way. Maybe they let slip they’d be concerned if the role would keep your interest in the long term - why not own this? ‘During the interview you asked if I could see myself in this role long-term. It’s a role I’d enjoy - taking on a hands-on role I can get stuck into is an exciting challenge, while my experience in xxx would be beneficial for yyy.’ Keep it more succinct than my email though. Write it in your own words in a similar tone to how you came across in the interview. Will it make a difference? Only marginally, in some situations. Is it worth doing as a natural way to continue the conversation? I think so. Don’t be disheartened if you don’t get a reply - they may have a policy to follow. And to that coercive point above don’t say ‘I’m the best candidate. You’d be a fool to miss out,’ or something more subtle that might suggest the same. Additional interviews In an ideal world you’d get a full view of the interview process before the interview. Unfortunately some employers enjoy playing a game of interview chicken, revealing more and more interview stages as you go through them. Most are somewhere in between. Try to establish the full process as early as possible in case there is anything that is non-negotiable for you. For example, I know some people categorically do not want to do technical tests or ‘business plan’ style presentations, having had their fingers burnt in the past. It’s your choice what might be a non-negotiable - for any reasonable employer these are typically used as a means for fair assessment. Treat any interview in the same way as the first interview: prepare as fully as possible and assume nothing. Unless you know their hierarchy of decision-making, that new person you meet at fourth stage for an informal chat might well be the person with the final say. Even a social get-together after an offer is put forward might be seen as an assessment. Appropriate follow-ups It’s a careful balance. You want to show you are interested, not desperate. You need an answer, not to be inappropriately intrusive - even if that’s not your intent perception holds weight. Following up in the right way is a good tactic. If you can gain an understanding of their time frames or process work to that. Anything and everything can happen behind the scenes, including unexpected absences. Things can slip in a way employers may not see as notable. A few work days after you were expecting to hear, drop them a polite line. ‘Hi Greg, I wondered if you had any news on how you want to proceed with this role. Is there any update you can share? Kind regards,’ You can play a bit of keeping up with the Joneses if it’s true - ‘I remain interested - I do have two interviews this week with other employers. Would you like me to keep you updated?’ Sometimes no news is no news and you might need to be patient. Eventually you may come to a point where you need a decision from them - such as if your 2nd choice company gives you a job offer. A breakup email can be a good thing. Even if this doesn’t prompt an update or decision from them, you give yourself agency to walk away with no ‘what ifs?’ And if they do come back later, you can make a separate decision on whether to revisit them. One such email might be: ‘Hi Greg, I enjoyed our interview on May 21st. You mentioned you’d reach a decision the following week. Can I assume you have moved forward with another candidate? I’ll draw a line through my application for now and will be happy to pick up our conversations at a later date, if appropriate. Kind regards,’ Written appropriately, there are three outcomes: You get a reply confirming they have appointed You get no reply and can move on You get a reply with more information That last point may be ‘no news’ or something actionable. Sometimes it might even prompt good news. Whatever the outcome, you can move forward. Keeping in touch long-term Sometimes a no might be a ‘no for now’, especially when you are later on in the process, such as being pipped to the post at final interview. If yours is a business as usual role where there are a number of employees fulfilling similar duties in the same company, you may well be suitable for other roles that come up in future. How can you keep in touch appropriately so that you help their decision making when another vacancy comes up? Find reasons to occasionally keep in touch (maybe once every couple of months). If they are active on LinkedIn you could follow their content and add constructive comments. It may come to nothing but it may give you early sight of a new vacancy. If you see another vacancy advertised check it out. Drop them a line directly rather than just apply given you are continuing a conversation rather than coming in cold. And if they reply to say ‘don’t bother’, at least you know.